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Policy not clear at sign up form
I went with the unlimited OSPCA plan to ensure my 3.5 month old puppy, as they offered Wellness plan which covers:
Wellness Plan: $500 per year for preventative care such as:
•Annual Physical Exam
•Teeth Cleaning (Scale & Polish)
•Flea & Tick Prevention
After signing up I read in their "policy terms and conditions" that "For Pets protected with the Wellness Plan, the Pet must have been insured for a minimum of six (6) months and all premiums paid in full before Wellness Plan claim can be processed. The policy must be in force at time of the claim submission."
This should've been stated at the signup form not hidden in the fine print as now I cannot benefit from what I signed for.