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Ontario SPCA Insurance Complaint

by Susan
(Ajax, Ontario)

I have pet insurance with the Ontario SPCA for the past three years and I am very unhappy with them. If your claim is lucky enough to be paid, it takes two months or more to receive payment. I just received today a "re-issued policy due to a correction" and after being put on hold for 20 minutes and speaking to two different people, no one could explain why they revised my policy. In reading the fine print, they had added more "coverage restrictions", and basically will not pay for any past conditions that I have had vet visits for. They promptly take their monthly payments of $65.00 from my account, but I have to wait 80 days for reimbursement, if they decided to pay at all! Not acceptable customer service. They misrepresented the so-called coverage of this policy. I am shopping around for a different carrier.

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